Complaints

If something has gone wrong, tell us. This page says how, and what we then do.

How to complain

By email: support@roamifly.online, with “Complaint” in the subject.

Tell us the email address you ordered with and what happened. It costs nothing to complain.

What we do

1. A person acknowledges your complaint within 2 working days.
2. We give you a full answer within 10 working days, or tell you why we need longer and when you will have it.
3. If you are owed a refund, it goes to the card you paid with.

If you are not satisfied

Reply and say so. A complaint that is not settled is reviewed again by the company’s director, who writes to you with a final answer.

Who we are

Roamifly is a trading name of DYOM Consulting Services Ltd, a company registered in England and Wales.