Refunds

If your eSIM does not connect and the network’s record shows no data used, we refund the full price to the card you paid with.

How to ask

Open your order and choose “Ask for a refund”. If you cannot open it, find it with your email address or write to support@roamifly.online.

What happens

• The eSIM is not installed yet: it is cancelled and you are refunded at once.
• The eSIM is installed: we read the network’s usage record. It is updated every few hours, so we wait for a figure dated after your request. If it shows no data used, the refund is made automatically and we email you.
• The record shows some data was used: a person looks at your request and replies by email.

If your eSIM never arrives

If we cannot give you an eSIM within 10 minutes of your payment, we refund you automatically. You do not need to ask.

Top-ups

If we cannot add a top-up within 10 minutes of your payment, we refund it automatically. If you ask for a refund of an eSIM that has been topped up, a person looks at your request and replies by email.

Your right to cancel

An eSIM is supplied as soon as you pay, because you ask for that at checkout. The 14-day right to cancel a distance purchase ends when it is supplied. The refund above is in addition to that, and nothing here reduces your rights under the Consumer Rights Act 2015.

How the money comes back

To the card or wallet you paid with, never as credit. Your bank may take a few days to show it.