Help

How the eSIM works, from choosing a plan to using it abroad.

Will my phone work?

Your phone needs two things: it must support eSIM, and it must not be locked to a network.

• iPhone: XS, XR or any later model supports eSIM. To check the lock, open Settings, General, About. “No SIM restrictions” means it is unlocked.
• Android: most phones sold since 2020 by Samsung (Galaxy S20 and later) and Google (Pixel 3 and later) support eSIM. In Settings, search for “eSIM”. If your phone was bought from a network on contract, ask that network whether it is locked.

We cannot check your phone for you, so the checkout asks you to confirm both.

How do I install the eSIM?

Install it at home, on Wi-Fi, before you travel. Your order page gives three ways:

1. On an iPhone with iOS 17.4 or later, open your order on that iPhone and tap “Install on this iPhone”.
2. On any phone, show the QR code on a second screen. In Settings, open the mobile or SIM section, choose Add eSIM and scan it.
3. By hand: choose “Add eSIM”, then “Enter details manually”, and copy in the two codes from your order.

Install it once, on one phone. Do not delete it afterwards: it cannot be installed a second time.

When does my plan start?

When the eSIM first connects to a network at your destination, not when you buy or install it. Each plan has an “activate by” date, printed at checkout and on your order: an eSIM not used by then expires.

How do I know it will work?

Your order page changes to “Installed and ready” once the network confirms the eSIM is on your phone. That is the check to make before you leave.

It does not connect

1. In Settings, check the Roamifly eSIM is switched on.
2. Turn on data roaming for it.
3. Choose it as the line for mobile data.
4. Restart the phone.

If it still does not connect and no data has been used, ask for a refund from your order page. Refunds.

Can I add more data?

Yes, for most plans. Once the eSIM is installed, your order page shows the data and time left and an “Add data” button. A top-up goes onto the same eSIM, so there is nothing new to install. The plan’s card says when data can be added later.

The figures come from the network and are updated every 2 to 3 hours, so they can be behind. A plan that has ended cannot be topped up.

What is included?

Mobile data. No calls, no texts and no access to emergency services. Your own SIM keeps working for calls and texts at your network’s roaming prices.

I have lost my order

Find it with your email address. We send a code to that address; there is no password.

Contact us

Write to support@roamifly.online. A person reads every message. To complain, see Complaints.